I'm a virtual executive assistant and technical support specialist with 10+ years of keeping leaders organized, customers happy and projects moving, in government, tech and fully remote teams.
I've been Head Executive Assistant in the Office of the Director-General of the Philippine Information Agency. I've also run cold email campaigns for a Canadian B2B agency, handled email support for a major gaming company and managed a California CEO's inbox. I like pairing a plan with doing the work myself, so things don't fall through the cracks.
I handle your support inbox and help desk the way a teammate would. I triage tickets in Zendesk, troubleshoot technical issues, write clear and friendly email replies and escalate the right things to the right people. Behind the scenes I keep records, documents and admin work in order.
Faster first replies and fewer tickets bouncing between people
Technical background (computer science degree, systems admin, hardware repair), so I get to the real fix quickly instead of just reading from a script
Clear, friendly written replies that sound like your brand, with every detail documented
Your team stops firefighting and gets back to building
Virtual & Executive Assistance
Inbox and calendar management, prioritizing what needs you, meeting prep and notes, travel, documents, SOPs and follow-ups.
Hours back in your week, every week
A gatekeeper who knows what's urgent and what can wait
Trained in the office of a national agency head, where discretion was part of the job
Lead Generation
Cold email campaigns, prospect list building and segmentation, outreach copywriting and nurture automations in Instantly.ai, SmartLead and GoHighLevel.
A steady pipeline without you writing every email
Weekly KPI tracking: opens, replies, bookings
Campaigns that keep improving based on the numbers
Project Management
Task boards, timelines, team assignments and status reporting in ClickUp and HubSpot, from small projects to national-level events and campaigns.
Deadlines hit, owners clear, nobody left guessing
I've coordinated a national summit and multi-agency communication task groups
One person who keeps everyone aligned
Why pick this player for your party
What sets me apart
Trusted with confidential work
I worked in the Office of the Director-General of a national government agency and handled sensitive communications for top leadership. Discretion is a habit for me, not a policy I read once.
Tech-native, not just tech-friendly
BS Computer Science, a former systems administrator and an NC II-certified hardware tech. I learn new tools fast and don't need hand-holding when something breaks.
Proven under pressure
I've coordinated a National Anti-Drugs Summit, a COVID-19 vaccine communications task group and nationwide crisis communication programs. Your busy Monday will feel easy by comparison.
Several roles, one hire
Admin, customer support, marketing ops and project coordination in one person, so you don't have to juggle three freelancers.
Clear English, real ownership
I write and speak with confidence and have public speaking and sales experience. I tell you early when something's off and bring a fix along with the problem.
Senior experience at offshore value
A decade of leadership-level support at freelance rates. I work your hours, report in your format and run on data, with KPIs tracked weekly.
Industries I've worked in
Gaming
Digital marketing
B2B lead generation
Business consulting
Healthcare
Government & public communications
AI & data training
Online advertising (Microsoft Bing Ads)
Tax & accounting
Always on your clock
I work your hours
I've supported clients across Eastern, Central and Pacific time in the US, UK time and the Middle East. I set my schedule to your business day, so you get a real-time teammate, not someone who replies while you're asleep.
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Past and present clients are based in California, Quebec, Dubai and the wider US, across tech, marketing, consulting and gaming.
Quest log
Experience
2025 – 2026Technical Support SpecialistFreelance project, remote
Email and Zendesk support for a major gaming company: troubleshooting, technical issues and process improvements with internal teams.
2024 – 2025Audience Growth ManagerObsessive Digital · Dubai, UAE
Email campaigns and GoHighLevel automations, weekly audience KPIs, SmartLead segmentation and nurture.
Ran several Instantly.ai campaigns at once, wrote the outreach scripts and tracked performance.
2023 – 2024AI TrainerRemotasks · United States
Evaluated AI output for accuracy and tone, refined prompts and gave model feedback.
2023Virtual Executive AssistantEterna Consulting LLC · California, US
Managed the CEO's inbox and priorities, streamlined admin processes and ran team tasks in HubSpot and ClickUp.
2019 – 2023Head Executive Assistant & Executive Assistant to the Director-GeneralPhilippine Information Agency · PCOO, Philippine Government
Led coordination among executive assistants across agencies and trained new staff. Coordinated the COVID-19 Vaccine Cluster demand-generation communications task group, the Quincentennial communications, the National Anti-Drugs Summit and the Laging Handa crisis communications program. Supervised government websites, including the national COVID-19 dashboard.
